![]() ![]() You can fix this by checking whether your connections are correct, manually configuring your router and extender, updating your router’s firmware and in severe cases, hard resetting your router.Īs we get started, what could be preventing your NETGEAR genie from detecting an internet connection?Īn interference in your IP address, a software glitch or slow connection from your internet service provider are factors that can prevent your NETGEAR genie from detecting the internet. This is a common connectivity problem and you should familiarize yourself with a few troubleshooting steps that will help you sort it out. However, there are times where you may want to log into your NETGEAR genie but it is unable to detect an internet connection. You can access the NETGEAR genie as a desktop app, web interface or android/ ithing app. The NETGEAR genie has been designed and optimized to help you monitor, manage and repair issues that arise from your home network. When using your electronic devices, you may realize that you are not able to go online with both wired and wireless devices and you have lost internet access even after it was previously working. Let us take a look at a few troubleshooting options you can make use of when this connectivity issue occurs. ![]() However, there are times where it may have a problem detecting an internet connection. Just in case you are still getting unexpected errors, you are suggested to uninstall the app and re-install it via the app store of your mobile phone.With your router running the latest firmware, you can use the NETGEAR Genie app to help you manage your home network. Let the LED lights on all devices get stabilized.Īfter you are done following the tips given above, you will successfully be able to log in to the router via the Netgear Genie app.
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